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Common Problem

Hello Dear Customer

Thank you for using our online shopping platform, to make sure that your order delivered quickly and safely, please enter the correct and detailed information and address in each order.
If you have any other needs, please don't hesitate to let us know.

|Order Process|

1. Register as a new member and verify the mailbox
2. Select the product and add it to shopping cart
3. Confirm the quantity and items
4. Choose the payment method and pick-up method, if you choose a convenience store to pick up the items, please confirm the store
(All the orders must pay by C.C)
5. Click Go To CheckOut and enter customer and delivery info(Phone number must be filled in)
6. After submitting the order, please enter the correct C.C information, and the order will be established after the payment is completed immediately.


|Payment Method|

All payments pay with credit cards(Support Visa, Master, JCB)


|Shipping Instructions|

After the completion of orders, Drip bag coffee will be shipped within seven days, 
other products will be shipped within three days after the completion of orders(Excluding national holidays and weekend)


|About Returns&Refunds|

If there's any problem about our products, please contact us(+886978454218) within 24 hrs after the orders is delivered
(Including national holidays and weekend), and please provide the order number, we'll get back to you about your order ASAP


|About Coffee Beans|

Q1: Is there a service for grinding coffee beans?
A: Yes, as long as you note your brewing utensils and methods when placing an order, 
we'll help you choose the appropriate grinding degree according to the standard. 

Q2: How long will the coffee beans be shipped  after the order is placed?
A: When we receive the order in the backstage within three days.(Excluding national holidays and weekend)

Q3: How long will the drip bag coffee be shipped  after the order is placed?
A: When we receive the order in the backstage within seven days.(Excluding national holidays and weekend)

Q4: How long is the shelf life of coffee beans after receive?
A: The period of storage at room temperature to avoid exposure to sunlight is about three months.

Q5: How long is the shelf life of drip bag coffee after receive?
A: The period of storage at room temperature to avoid exposure to sunlight is about three months.